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Terms & Conditions

Our Terms & Conditions may change occasionally, please ensure that you accept our terms and conditions before placing your order. Your Statutory rights are not affected by any of the following terms & conditions.

General

All prices quoted on this website include VAT unless specifically stated.

All prices quoted on this website do not include postage & packing unless specifically stated. For details of these charges visit our delivery page.

All sizes and burning times are approximate.

Payment in full must be received and cleared before any items are despatched.

We will do everything we can to ensure that you receive your order in plenty of time. However, we cannot accept responsibility for orders that do not arrive by the required date.

In the unlikely event that you receive your item damaged you must contact us within 3 days of receipt to arrange a replacement. If we request that you return the damaged item the return postage cost will be reimbursed in full.

Personalised Items

It is the customer’s responsibility to ensure that any images or words that are supplied to us are free from commercial copyright

We reserve the right to refuse any wording we feel may be offensive or any images that we deem inappropriate

Faulty personalised items will be replaced free of charge. No other returns of personalised goods will be accepted.

Returns

All returns should be sent to our registered address.

We will take no responsibility for items lost in return transit to us.

If you change your mind about your purchase of non-personalised items you should e-mail us within 14 days of receipt, quoting your name and order number. We will contact you with details of how to return the item(s). The item should be in its original, saleable condition with its wrapping intact. Once the returns have been received we will issue a full refund.

Please ensure that you wrap items adequately. We are unable to give refunds on items that are damaged in transit back to us.

Personalised items cannot be returned unless they are damaged or we have made a mistake.