Terms & Conditions
All prices quoted on this website include VAT unless specifically stated.
All prices quoted on this website do not include postage & packing unless specifically stated. For details of these charges visit our delivery page.
All sizes and burning times are approximate.
Payment in full must be received and cleared before any items are despatched.
We will do everything we can to ensure that you receive your order in plenty of time. However, we cannot accept responsibility for orders that do not arrive by the required date.
In the unlikely event that you receive your item damaged you must contact us within 3 days of receipt to arrange a replacement. If we request that you return the damaged item the return postage cost will be reimbursed in full.
It is the customer’s responsibility to ensure that any images or words that are supplied to us are free from commercial copyright
We reserve the right to refuse any wording we feel may be offensive or any images that we deem inappropriate
Faulty personalised items will be replaced free of charge. No other returns of personalised goods will be accepted.
All returns should be sent to our registered address.
Personalised items are excluded from our returns policy and cannot be returned. If your personalised item arrives damaged or we have made a mistake please contact us by email (firstname.lastname@example.org) as soon as possible and we will arrange for a replacement to be sent to you. Please send us photographs of the damage/mistake to email@example.com. If you are asked to return the item we will refund the return delivery cost.
My item is damaged or not the one I ordered – Please contact us by email (firstname.lastname@example.org) as soon as you can (within 3 days of delivery) and we will arrange for a replacement/ the correct item to be sent out. Please send us photographs of the damage/mistake to email@example.com. If you are asked to return the item we will refund the return delivery cost.
If you have any further questions about returns please send an email to firstname.lastname@example.org.